Privacy Policy

Who We Are

This website is operated by Suburban Australia, trading as Suburban Secure. The website address is https://suburbanau.com.

Suburban Secure provides technology advisory and implementation services for churches, charities, schools, ministries and community organisations across Australia.

Information We Collect

When you submit the contact form, we collect the details you provide, including organisation name, your name, email address, phone number, organisation type and message.

The website may also record technical information such as your IP address, browser details, approximate location, pages visited, security check results, device information and basic analytics information.

How We Use Information

Information submitted through the website is used to respond to enquiries, assess whether Suburban Secure can assist, prepare proposals and maintain business records.

We do not sell enquiry information. Information may be stored in email, lead records, website logs and related business systems used to manage enquiries.

Analytics And Security Services

This website uses Google Analytics to understand site usage and improve the website. Google Analytics may use cookies or similar technologies and may collect information about pages viewed, browser details, device information and interactions with the website. Google may process usage data according to its own privacy policies.

This website uses Cloudflare services for website security, performance and spam prevention. Cloudflare may process technical information such as IP address, request details, browser information and security signals to provide those services.

This website uses Cloudflare Turnstile to help prevent spam and automated abuse of the contact form. Cloudflare may process technical information required to verify that a submission is legitimate.

Cookies

This website may use cookies or similar technologies for analytics, security, spam prevention and normal website operation.

You can control or block cookies through your browser settings, but some security or form features may not work correctly if cookies or related browser storage are disabled.

Contact Forms And Notifications

Contact form submissions are sent by email and may also generate an internal notification so enquiries can be seen promptly.

Form submissions may be retained for customer service, quoting, record keeping, security review and follow-up purposes.

Disclosure To Service Providers

Personal information and technical information may be handled by service providers used to operate the website, email, analytics, spam prevention, security, hosting, notifications and business systems.

Some providers, including Google and Cloudflare, may process information outside Australia or through global infrastructure. Where practical, Suburban Secure uses reputable providers and limits collection to what is needed for website operation, security, analytics and enquiry handling.

Embedded Content And External Links

Pages on this site may link to external websites. External websites have their own privacy practices and are not controlled by Suburban Secure.

If embedded content is added in future, that embedded content may behave as though you visited the external website directly.

Access And Correction

You may contact Suburban Secure to ask what personal information is held about you, request correction of inaccurate information, or ask for information to be deleted where practical and lawful.

Some records may need to be retained for legitimate business, security, accounting or legal reasons.

Privacy Complaints

If you have a privacy concern, contact Suburban Secure first so the issue can be reviewed and responded to.

If you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner for guidance about privacy rights and complaints.

Contact

Privacy questions can be sent to hello@suburbanau.com.